This method can be used to update an interaction record with information supplied by the caller. It must be called by a logged-in user within an authenticated session. This method requires an interaction ID. The interaction being updated can only be of the interaction type "Other" or a custom interaction type.
| Client Servlet | Server Servlet | HTTP Methods Supported | Requires Authentication |
|---|---|---|---|
| CRConsAPI | SRConsAPI | POST | Server. |
If called as a Client API, this method requires authentication. If the requester is a constituent using the Client API an authentication token representing the logged-in user must be passed.
The updateInteraction method updates an existing interaction record for the constituent using the values (if any) supplied in the interaction_cat_id, interaction_subject, interaction_body, interaction_count and interaction_id parameters. Only interactions of type 0='Other' or a custom interaction type can be updated.
See topic Common Parameters.
Required. The id of the interaction to update.
Type xsd:nonNegativeInteger.
Optional. Text describing or associated with the interaction.
Type xsd:string.
Optional. The Security Category associated with this interaction. The default is 0, which corresponds to the "General" category.
Type xsd:nonNegativeInteger.
Default is 0.
Optional. The number of times the constituent performed this interaction.
Type xsd:nonNegativeInteger.
Default is 1.
Optional. Short, descriptive subject of the user interaction. Can be up to 80 characters in length.
Type xsd:string.
Optional. The Interaction Type associated with this interaction.
Type xsd:nonNegativeInteger.
See topic Common Parameters.
Required. The id of the interaction to update.
Type xsd:nonNegativeInteger.
Optional. Text describing or associated with the interaction.
Type xsd:string.
Optional. The Security Category associated with this interaction. The default is 0, which corresponds to the "General" category.
Type xsd:nonNegativeInteger.
Default is 0.
Optional. The number of times the constituent performed this interaction.
Type xsd:nonNegativeInteger.
Default is 1.
Optional. Short, descriptive subject of the user interaction. Can be up to 80 characters in length.
Type xsd:string.
Optional. The Interaction Type associated with this interaction.
Type xsd:nonNegativeInteger.
See topic HTTP Status Codes.
XML response
<?xml version="1.0" encoding="UTF-8"?>
<updateInteractionResponse xsi:schemaLocation="http://convio.com/crm/v1.0 http://service.convio.net/xmlschema/crm.public.v1.xsd" xmlns="http://convio.com/crm/v1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<cons_id>1001001</cons_id>
<message>Interaction updated successfully.</message>
<interactionId>1001</interactionId>
</updateInteractionResponse>
JSON response
{"updateInteractionResponse":{"message":"Interaction updated successfully.","interactionId":"1001","cons_id":"1001001"}}